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Website and Technicals

How do I use the shopping cart?

How do I place an order?

How can I pay for my order?

How can I change the currency?

Is it possible to pay in a currency other than US dollars?

How do I use a discount code?

Can I change my order?

Can I cancel my order?

Can I change my order details (name, address, email...etc)?

Why didn't I receive an order confirmation?

Where are you based?

Can I see your merchandise in person at a local store?

Product information and Product Issues

Are items in U.S. sizes?

I received an item that's the wrong size. What do I do?

I received a defective item. What do I do?

An item is missing from my order. What do I do?

My order contains a wrong item. What do I do?

Returns and Refunds

What is your return policy?

How can I return an item?

Who pays the return shipping cost?

I've canceled my order. When will I get my money back?

Can I get an exchange instead of a refund?

Tracking and Shipping

When will my order arrive? How long does shipping take?

When will I receive tracking information?

Why was my order split into several packages?

Which shipping companies do you work with?

Can I use a PO Box or APO/FPO military address?

My order was lost or stolen. What do I do?

Who is responsible for delivering my order to my address?

My order is stuck in customs. What do I do?

Who should I contact if I want an information about my shipping?

I did not manage to pick up my item.